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Rental Desk - Client Contact London

Title:

Rental Desk - Client Contact

Reports to:

Rental Desk Manager

Job Purpose:

This role requires industry knowledge and people management skills. After initial training, you will be required to manage accounts and provide accurate information, advice and quotations which meet client requirements. Book in ‘hires’ and assist in the management of hired equipment in accordance with agreed production requirements.

Key Responsibilities 

  • Working with our clients to suggest suitable technical solutions for their requirements, managing enquiries from the initial quoting stage through to project delivery.
  • Maintaining and developing existing and new client relationships through effective account management.
  • Completing all administration and invoicing within specified time frames, logging and tracking client contact and quotes on our bespoke systems. Prepare paperwork for invoicing, ensuring all costs are accounted for.
  • Handle email and telephone client bookings enquiries; provide advice and information as necessary.
  • Prepare professional quotations; ensure all equipment required for hire is included.
  • Manage the ‘Booking’ in line with customer expectations and current production schedules.
  • Ensure relevant knowledge and skills are maintained e.g., by attending demonstrations or training as required. Liaise with internal staff as necessary e.g., obtaining advice on specific equipment.
  • Involvement in daily handover and other shared communication activities and assist in the coordination of driving schedules.
  • Adhere to Procam Take 2 Policies and Processes e.g., Health and Safety policy, confidentiality, etc.

Person Specification:

  • With 2 years+ experience working in an account management / front line sales role.
  • Ideally, have experience of multi-camera set-up.  
  • Demonstrate a friendly, out-going, positive approach to handling client requests.
  • To be able to keep calm under pressure and display a ‘can-do’ attitude.
  • To be able to nurture and establish meaningful relationships with clients.
  • Professional and confident manner; you will be able to take ownership of your own client base.  
  • Excellent attention for detail.
  • Exceptional administration skills; fully proficient in Microsoft Office packages.
  • Ideally, you will be passionate about learning new technology.
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